Introduction
At Ralelo, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our furniture services, visit our website, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Project requirements and preferences
- Payment information
- Communication history with our team
- Photos of your space or furniture (when provided for project purposes)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Cookie data (see our Cookie Policy below)
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide custom furniture design, restoration services, and other furniture solutions
- Communication: To respond to inquiries, provide quotes, and update you on project progress
- Payment Processing: To process payments and maintain financial records
- Marketing: To send newsletters and promotional materials (only with your consent)
- Improvement: To improve our services and customer experience
- Legal Compliance: To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Consent: Where you have given explicit consent (e.g., for marketing communications)
- Legitimate Interests: For business operations and service improvement
- Legal Obligation: To comply with legal and regulatory requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Trusted third parties who assist with payment processing, delivery, or other services
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third parties are required to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems
- Encrypted communication channels
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:
- Customer project data: 7 years (for legal and warranty purposes)
- Marketing data: Until you withdraw consent
- Website analytics: 26 months
Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing or other processing
To exercise any of these rights, please contact us.
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last Updated: September 2026
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Ralelo
5 Beck Rd, Carlisle CA2 7QL, United Kingdom
Email: ralelo@hotmail.com
Phone: +447588537743
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.